CUSTOMER RELATIONS SPECIALIST
Liberty Power is one of the nation’s fastest growing retail electricity suppliers. Located in South Florida, we were founded in 2001 with the mission of offering small and medium sized-businesses the value and customer service typically reserved for large customers. We’ve grown to successfully serve the mass market as well as Fortune 500 companies and government entities. Today, we operate in ten markets that have provided freedom of choice through deregulation. Our vision is to become the leading provider of low-cost, reliable electricity to businesses across America. We are a group of humble, hungry, and smart people who move quickly together in executing the best business ideas. To drive that growth, we are looking for highly energized, innovative, and experienced professionals who believe in teaming together to win business!
Liberty Power is proud to provide energy solutions and savings that fuel the growth of business and the economy. We are currently seeking Two Customer Relations Specialists.
SUMMARY
The Customer Relations Specialist is responsible for a variety of functions: inbound customer care calls; outbound welcome calls to new customers explaining the program that they have signed up for; retention of customer base by making outbound calls to customers that have requested to cancel energy supply service by using scripts & internet based retention platforms in order to provide customers with information to make an educated decision.
The Customer Relations Specialists will be responsible for the following duties:
1. Handle inbound calls through the customer care queue on a daily basis.
2. Handle escalated calls as assigned.
3. Assist new customers in the enrollment process.
4. Respond to customer inquiries via j-fax and email systems.
5. Utilizes the tools provided to retain the customers that have requested to discontinue their service.
6. Administrative duties, including but not limited to address changes for returned mail and customer notifications.
7. Support the overall objectives of the company.
High school diploma or general education degree (GED) plus six months customer service experience in a call center environment is required.
In addition, the ideal candidate will possess:
* Excellent written and oral communications skills.
* Ability to multi-task in a fast paced environment.
* Excellent typing and computer skills.
* Working knowledge MS Office – Word, Excel, Outlook
In return, Liberty Power provides excellent compensation and benefits, including paid medical, dental, and vision insurance premiums for employee and family, and matching 401(k) contribution.
If you are interested in applying for this exciting opportunity with Liberty Power, please reference the job title in the subject line of your email and send your resume w/salary requirements to: careers@libertypowercorp.com
As an Equal Opportunity Employer, we value a diverse workplace.
