FAQs (Frequently Asked Questions)

Whether you receive your invoice directly from Liberty Power or from the local utility, your account number always appears on your invoice.

If you receive your invoice from Liberty Power, your account balance and due date always appear on the first page of your invoice. If you need additional assistance, please call Liberty Power at 1–866–POWER–99 (1–866–769–3799).

If you receive a consolidated invoice from the local utility, account balance and due date always appear on your invoice. For additional assistance, please contact your local utility directly – click here to look up the phone number.

If you receive your invoice from Liberty Power, the payment mailing address is printed on the bill you receive each month. Please be sure to include your remittance coupon with payment to:

Liberty Power
14154 Collections Center Drive
Chicago, IL 60693

If you receive a consolidated invoice from the local utility, click here to look–up the remittance address.

Liberty Power accepts check by mail, check by phone, auto debit and credit card.

Liberty Power offers auto debit to our customers as a hassle-free way to make your payments each month. To enroll, please fill out and return the Auto Debit Form. You have the option of an ACH Debit or a Credit Card authorization. Please fill out the section that applies. The payment will be withdrawn from this account on the payment due date or the preceding business day. Please send the completed form by secured fax to 1–866–577–4628 or email to autodebit_jfax@libertypowercorp.com.

For additional information, please call Liberty Power at 1–866–POWER–99 (1–866–769–3799) and have your account number handy as it will be required to access your records.

If you receive your invoice from Liberty Power, payment arrangements can be coordinated with an Accounts Receivable Consultant. Please call Liberty Power at 1–866–POWER–99 (1–866–769–3799) and have your account number handy as it will be required to access your records.

If you receive a consolidated invoice from the local utility, please contact them directly – click here to look up the phone number.

Liberty Power sends out a reminder notice if your payment has not posted by the due date. If you have already made your payment, please disregard the notice. If you have not made your payment, you may pay by phone using a check or credit card. This will ensure that the payment posts to your account as soon as possible to avoid any interruptions in your service. If you sent the payment by mail, please keep in mind that it can take 7 to 10 business days for checks to be received and processed. To confirm remittance address, click here.

If you paid by check and your check has not cleared, you have the option to stop the payment and make your payment over the phone. If the check has cleared, you may send a copy of the canceled check and we will further research and post payment to the account as soon as possible. Please call Liberty Power at
1–866–POWER–99 (1–866–769–3799) and have your account number handy as it will be required to access your records.

A Denial of Access letter is sent when the local utility is unable to gain access to read your electric meter. Please contact the local utility to give them access to read your meter and ensure accurate billing of your account – click here to look up the phone number.

A meter re–read can be made upon request to your local utility, however, if an actual reading was made and it is verified to be correct, there will be an additional charge from the local utility. If the original reading is determined by the local utility to be incorrect, Liberty Power will make corresponding adjustments to your invoice. This can take up to 1 to 2 billing cycles.

To request a re-read, please contact your local utility – click here to look up the phone number.

The individual who signed the contact or spoke with a Liberty Power representative should call Liberty Power at 1–866–POWER–99 (1–866–769–3799) and have the account number handy as it will be required to access your records. He/She may designate additional personnel with authority to access the account.

Please call Liberty Power at 1–866–POWER–99 (1–866–769–3799) and have your account number handy as it will be required to access your records.

Please fill out and return the completed Information Release Form to Liberty Power by fax #954–208–0207 or email to customercare@libertypowercorp.com. It will take 24 hours to process your request.

In Texas, there are a few steps required to ensure there is no service interruption. A Texas Change of Ownership Request Form must be completed by both the previous and new owners. The completed form, a copy of the bill of sale and a Liberty Power contract should be sent to Liberty Power by fax to 954–208–0207 or mail to:

Liberty Power
1901 W. Cypress Creek Road, Suite 600
Fort Lauderdale, FL 33309
ATTN: Customer Care

For all other states, please contact the utility to obtain a new account number. Once you have a new account number, contact Liberty Power to complete a contract.

If you are currently enrolled with Liberty Power and are moving away from your location, please complete a Move Out Request Form and submit with the Bill of Sale or Termination of Lease to avoid any applicable Early Termination Fee. You will also need to notify the Utility to close your account.

Fax to Liberty Power at 954-208-0207

or mail to:

Liberty Power
1901 W. Cypress Creek Road, Suite 600
Fort Lauderdale, FL 33309
ATTN: Customer Care

In all instances, the new owner will be subject to Liberty Power credit policies. For additional information, please call Liberty Power at 1–866–POWER–99 (1–866–769–3799) and have your account number handy as it will be required to access your records.

In all deregulated markets, the local utility, by law, is responsible for servicing power outages and repairs and they cannot give preference to customers based on who their supplier is. For service outage related inquiries, please contact your local utility directly – click here to look up the phone number.

Of course, you can always call Liberty Power at 1–866–POWER–99 (1–866–769–3799). Follow a series of voice prompts, and you will be connected directly to the local utility.

We offer Commercial service in New York, Texas, Illinois, Maryland, District of Columbia, Massachusetts, New Jersey, Connecticut, Delaware and Pennsylvania. We offer Residential service to customers in Texas and in the Con Ed area in New York.

For a detailed list of Liberty Power utility service areas, please click here.

We are proud to help customers control their electricity rates by offering fixed rate plans that remove the volatility inherent in the energy market and protect customers from unexpected and unbudgeted electricity costs. In fact, electricity is the most volatile of all commodities – with market rates changing every second of the day.  When electricity suppliers offer a fixed rate, it is based on market prices at a particular point in time.  In order to guarantee the price for the contract term, suppliers pre–purchase the energy required by the account for the full term. In mitigating the risk of a market that can swing up and down constantly, Liberty Power helps business customers continue to do what they do best – serve their customers.

If your account is being closed due to a move or the business closure and you provide proof of your move or closure, you will not be charged an Early Termination Fee.

When we pre-purchase electricity, we make a commitment to the customer for the electricity they need for the term of their agreement, which is generally 1 to 3 years. If the customer chooses to end the agreement before the end of the term, there may be a fee for early termination.  This will depend on when the customer exits the agreement, market prices at that point in time and whether Liberty Power incurs losses from that termination.

Liberty Power calculates the fee for Early Termination (ETF) using a mathematical formula that calculates the amount of usage remaining in the contract times the contracted rate minus the current Market Price per kWh.  There is also a minimum ETF of .7¢ per KWh.

Example 1: You use 2,000 KWh per month, have a fixed rate of 10¢ per kWh, the current market rate is 09¢ per kWh and you want to cancel your contract after 10 months.

Remaining Term = 2 months
Usage per month = 2,000 kWh
Usage remaining (2 months x 2,000 KWh) = 4,000 kWh
Contract rate – market rate = 10¢ - 9¢ = 1¢
4,000 kWh x 1¢ = $40 ETF

Example 2: You use 2,000 KWh per month, have a fixed rate of 10¢ per kWh, the current market rate is 11¢ per kWh and you want to cancel your contract after 10 months.

Remaining Term = 2 months
Usage per month = 2,000 kWh
Usage remaining (2 months x 2,000 KWh) = 4,000 kWh
Contract rate – market rate = 10¢ - 11¢ = - 1¢ (when market rate is greater than contract rate, use minimum ETF rate of .7¢*)
4,000 kWh x .7¢= $28

Texas

Commercial:
Termination of Service: Liberty Power may terminate service for any Event of Default that you incur. You will then receive electricity supply from the Utility or will be given the opportunity to choose a different electricity provider, based on the rules of the local Utility. You will be responsible to pay for electricity consumed before service was terminated, as well as any applicable Early Termination Fee (“ETF”) as described below.

You may terminate this Agreement by giving Liberty Power at least forty-five (45) days written Notice. Your termination of this Agreement prior to the expiration of the Term constitutes an Event of Default and will result in an ETF.
In either event of early termination, you will be responsible to pay for electricity consumed before service was terminated, as well as any applicable Early Termination Fee (“ETF”) as described below.

Residential:
If the number of months left in the term of the Agreement at the time of termination equals:
Less than twelve (12) months, then – ETF = $100
Twelve (12) months or more, then – ETF = $200

New York

Residential & D2D:
Termination of Service: You may terminate this Agreement by giving Liberty Power at least forty-five (45) days written Notice. Your termination of this Agreement prior to the expiration of the Term constitutes an Event of Default and will result in an ETF.

We may terminate service for any Customer Event of Default. You will then receive electricity supply from the Utility or will be given the opportunity to choose a different electricity provider, based on the rules of the local Utility.

In either event of early termination, you will be responsible to pay for electricity consumed before service was terminated, as well as any applicable Early Termination Fee (“ETF”) as described below.

If the number of months left in the term of the Agreement at the time of termination equals:
Less than twelve (12) months, then – ETF = $100
Twelve (12) months or more, then – ETF = $200

You may pay that fee over the phone with a check or credit card. Or, you will receive an invoice in the mail. Please return the remittance coupon with your payment.

Upon completion of an Enrollment Agreement, Liberty Power´s enrollment team will take care of everything: we´ll submit information to the local utility to transfer your electricity supply to Liberty Power beginning with your contracted month. The switching of your accounts from your current provider to Liberty Power is seamless and will not have no impact on your flow of power which continues to be delivered by your local utility.

A security deposit may be required based on an analysis of credit history. If a deposit is required prior to activating service, it may be paid over the phone with a credit card to expedite service.

After 12 consecutive months of on–time payment, you are eligible for a re-review of your credit status, and may be entitled to have your deposit refunded. It takes approximately 4 to 6 weeks for processing and mail delivery. For more information, please call Liberty Power at 1–866–POWER–99 (1–866–769–3799) and have your account number handy as it will be required to access your records.

Yes, Liberty Power has a customer referral program for Commercial accounts. For each business you refer to Liberty Power that enrolls with us for service, you will receive a $50 Visa® Gift Card. To refer a prospective new business client to Liberty Power, please complete our simple, easy to use web form and click submit.

We respect your right to privacy. To be placed on the Liberty Power Do Not Call list, please call us at 1-866-POWER-99 (1-866-769-3799) and we will fulfill your request. If you prefer, send an e-mail to info@libertypowercorp.com with Do Not Call in the subject line and include your name, name of business (if commercial service customer), as well as all applicable account numbers and phone numbers in the body of the message. We will process your request within 48 hours.

We respect your right to privacy. To be removed from future mailings of this type, please send an e-mail to info@libertypowercorp.com with Unsubscribe in the subject line and include your name, name of business (if commercial service customer) and all applicable e-mail addresses in the body of the message. We will process your request within 48 hours. You can also call Liberty Power at 1–866–POWER–99 (1–866–769–3799) and we will fulfill your request.

The Letter of Authorization is required in certain markets to give us permission to obtain usage data from the local utility and exchange on-going information regarding your account where applicable. It is required to provide you with your electricity supply service from Liberty Power.

This will depend on the product you selected and your service agreement. For your convenience, your Terms & Conditions are mailed to you upon enrollment. If you need an additional copy of your agreement (a fee may be assessed for additional copies), please call Liberty Power at 1–866–POWER–99 (1–866–769–3799) and have your account number handy as it will be required to access your records.

TDSP stands for Transmission and Distribution Service Provider, the local utility that delivers electricity to homes or businesses. TDSP charges cover the utility′s costs for maintaining the poles and wires required to deliver electricity to your homes or businesses, reading the meter, providing emergency services, and other costs. All of these charges are approved by the Public Utility Commission of Texas (PUCT) or the Electricity Reliability Council of Texas (ERCOT).

Liberty Power provides its customers with true transparency, so they can see exactly what the cost is for the supply and also for the TDSP. We pass through TDSP charges to customers with no additional markup. We then pay the utility on the customer’s behalf. The utility can increase or decrease its TDSP charges, with PUCT or ERCOT approval. Because of the possibility of rate changes, companies that bundle rates may also add-in charges to cover their risk in fixing the TDSP costs.

Some components of the TDSP charges are determined by your demand, typically measured in kilowatts (kW) or sometimes in kilovolts (kVa). Demand refers to the rate at which you use electricity, or how quickly the electricity flows into your home or business at a given point in time.

All Texas utilities have some TDSP charges that differ based on demand above or below a certain threshold. In Centerpoint, Oncor, and AEP service territories, TDSP charges are higher if your demand exceeds 10 kW (or kVa). In TNMP territory, TDSP charges are higher if your demand exceeds 5 kW. Demand-related charges are based on the highest demand you′ve experienced during the past 12 months. Therefore, if you exceed the specified threshold, your TDSP charges will increase and remain at a higher rate for the next 12 months. This is referred to as "ratcheting." In order to receive the lowest possible TDSP charges, you must constantly maintain a demand below the threshold in your utility area.

Liberty Power customers can contact Customer Care at 1-866-POWER-99 for a review of monthly TDSP charges. If you have any questions about your demand level or the specific components included in TDSP charges, please contact your utility.

Liberty Power’s portfolio of products provides a range of choices for lowering costs, increasing budget certainty or adding flexibility when compared to the offerings of traditional utilities and other competitive electricity suppliers. Based on the market and service class, our offerings include:

• Independence Plan: fixed price product available for 12, 24 or 36 months
• Freedom to Save Plan: 90-day, get acquainted fixed rate offer for new customers
• Flex Plan: variable pricing tied to market indices available for 12 months
• Home Independence Plan: residential fixed price product available for 12 or 24 months

To learn more about the plans available in your market, please call Liberty Power at 1-866-POWER-99 (1-866-769-3799).