Ft. Lauderdale – February 1, 2012
Liberty Power, one of the nation’s fastest growing and largest independent energy retailers, announced today that the Better Business Bureau of Southeast Florida has rated the company as an “A+”.
“We are honored to have achieved the coveted A+ rating by the Better Business Bureau. Providing an exceptional customer experience is a key part of Liberty Power’s strategic plan. We continue to enhance our processes and procedures to ensure we consistently provide the highest-quality levels of customer service,” said Alberto Daire, co-founder, President and COO. “Being awarded the highest possible rating by the BBB underscores those efforts.”
The Better Business Bureau review ratings are based on a number of grading elements: complaint history, type of business, time in business, background information, honoring commitments to the BBB, licensing or governmental actions, and advertising issues. Companies are assigned a letter grade from “A+” to “F” or a company may receive an “NR” (no rating).
Liberty Power has been an accredited member of the Better Business Bureau since 2007, and recently was awarded an A+ rating. Factors that helped Liberty Power earn the coveted A+ rating included the length of time the company has been operating, the number of customer accounts currently being served, its consistent revenue growth, and its complaint history. In addition to its rating, Liberty Power maintains its accreditation through the BBB, adhering to a strict code of conduct and business guidelines which were recently updated to more stringent standards.
“Establishing a relationship based on confidence and trust is an essential element to the long-term success of Liberty Power. The company has made significant investments in training our team and sales channels on best sales and customer service practices,” stated David Hernandez, co-founder and CEO. “We are extremely proud of the A+ rating, which validates the commitment of our team to provide an exceptional customer experience and delight each one of our customers.”
The “A+” rating is the latest achievement among a number of recent milestones and recognitions for the company. Liberty Power recently celebrated reaching 100,000 customer accounts as well as its 10-year anniversary. In September 2011, Liberty Power was awarded the prestigious 2011 Minority Business Enterprise (MBE) Supplier of the Year Award from the Southern Florida Minority Development Council (SFMSDC). The MBE Supplier of the Year Award is the highest recognition presented to an MBE affiliate of the SFMSDC. The winner of the MBE Supplier of the Year award consistently provides quality products and services, demonstrates timely delivery procedures and exemplifies strong customer relations attributes. The businesses selected are highly professional, have a reputation above reproach, and strive to give back to minority businesses and the community.
About Liberty Power
Headquartered in Fort Lauderdale, Florida, Liberty Power is one of only five national retail electric providers licensed in 16 or more states and is the first certified, minority-owned, independent retail electric provider with a national presence. Currently serving over 100,000 accounts, Liberty Power provides large and small businesses, government agencies, as well as residential customers, with low-cost electricity and exceptional customer service.
For more information on Liberty Power, please visit www.libertypowercorp.com.
Liberty Power is a registered trademark of Liberty Power Corp. LLC encompassing Liberty Power Holdings LLC, Liberty Power Delaware LLC, Liberty Power Maryland LLC, Liberty Power District of Columbia LLC, and LPT LLC, dba LPT SP LLC. Liberty Power is certified and licensed by the Public Utilities/Service Commissions of: CA, CT, DC, DE, IL, ME, MD (IR793), MA (CS-057) MI, NJ (ESL-0001), NY, OH, PA, RI, TX (10118) and VA; as well as the Federal Energy Regulatory Commission.
Denise Sandkamp (954) 489-7109 Denise Sandkamp