Liberty Power and the United States Hispanic Chamber of Commerce Foundation Partner Again for Fourth Annual Liberty Power Bright Horizons Scholarship Awards

Scholarship program to award three college students a combined $20,000 for education

Ft. Lauderdale – April 29, 2016 – Liberty Power, the nation’s largest owner-operated retail electricity provider, is proud to announce the launch of the fourth annual Liberty Power Bright Horizons Scholarship. Established in 2013, the scholarship is an ongoing collaborative effort between Liberty Power and the United States Hispanic Chamber of Commerce (USHCC) Foundation. The partnership’s focus is to provide a collective $100,000 in scholarships over the course of five years to eligible college students pursuing science, technology, engineering and mathematics (STEM) education with an interest in engaging a career in either the energy or environmental field.

“The Bright Horizons Scholarship is a wonderful platform for exhibiting the significant role science, technology, engineering and mathematics play in our daily lives,” said David Hernandez, co-founder & CEO of Liberty Power. “Each year the applicants raise the bar a little higher. Their appetite for education, ideas for a more sustainable future and contributions to the energy community continue to supersede our expectations.”

The Bright Horizons Scholarship has already awarded 10 students a total of $60,000 toward powering their dreams. This year, the scholarship program will award a total of $20,000 in the form of three scholarships valued at $10,000, $6,000, and $4,000. The winners of the 2016 Bright Horizons Scholarship will be announced at the USHCC National Convention on October 9-11 in Miami, Florida. “The Bright Horizons Scholarship is a great vehicle for ensuring affordable education remains a priority, and specifically, in paving the way for students studying STEM,” said USHCC Foundation Chairman, Nina Vaca. “This program has also strengthened the partnership between the USHCC Foundation and Liberty Power as we watch our shared venture bear fruit year after year.” Students who are currently studying STEM at an accredited two or four-year university with an interest in the fields of energy or the environment are welcome to apply by July 29, 2016.

For more information and to apply for the Bright Horizons Scholarship program, please visit: www.libertypowercorp.com/scholarship2016.

About Liberty Power

Headquartered in Fort Lauderdale, Florida, Liberty Power is the largest owner-operated retail electricity provider in the United States based on 2015 DNV GL rankings of electricity retailers. The company is also the first minority-owned provider with a national footprint, and the largest Hispanic-owned energy company in the United States according to Hispanic Business. Liberty Power provides large and small businesses, government agencies and residential customers with competitively-priced electricity and exceptional customer service.

For more information on Liberty Power, please visit http://www.libertypowercorp.com/

About the United States Hispanic Chamber of Commerce Foundation

The USHCC Foundation is committed to giving Hispanic entrepreneurs life-long learning by developing and implementing initiatives and educational campaigns to awaken and nurture their entrepreneurial spirit. The Foundation leverages corporate and public support to ensure that existing and aspiring Latino entrepreneurs gain access and achieve success in the world of business. For more information on the USHCC Foundation, please visit www.ushccfoundation.org

About the United States Hispanic Chamber of Commerce

Founded in 1979, the USHCC actively promotes the economic growth and development of Hispanic entrepreneurs and represents the interests of nearly 3 million Hispanic-owned businesses in the United States that generate $465 billion annually. It also serves as the umbrella organization for more than 200 local Hispanic chambers in the United States and Puerto Rico. For more information on the USHCC, please visit www.ushcc.com.

Liberty Power is a registered trademark of Liberty Power Corp. LLC, whose subsidiaries are certified and licensed to provide retail electricity service by the PUC / PSC of CA, CT, DC, DE, IL, ME, MD, MA, MI, NJ, NY, OH, PA, RI, TX and VA.

Liberty Power Ranks among Top 100 Private Companies in Florida

Liberty Power’s recognition as a top company continues

Ft. Lauderdale – January 5, 2016 – Liberty Power, the nation’s largest independent retail electric supplier, today announced its position on the 2015 Florida Trend list of the 225 Biggest Private Companies. Currently ranked number 58 on the list, the company has climbed more than 120 spots in less than a decade. First published in 1983, Florida Trend’s exclusive list ranks the top 225 privately held Florida-based companies based on their previous year-end revenue.

Other publications have also recognized the company’s performance. Among these publications is the South Florida Business Journal which ranked Liberty Power thirteenth overall on this year’s list of the Top 100 private companies in South Florida. Liberty Power first ranked on this publication’s list in 2007 and has ascended 77 spots in the rankings over the past eight years. Liberty Power was also recognized by South Florida Business Journal as the fifth largest Hispanic-owned company in South Florida based on its 2014 revenues.

“It’s an honor for Liberty Power to be recognized among the top private companies in Florida year after year and to have the privilege of contributing to the economy of the state and the nation” said David Hernandez, CEO and co-founder of Liberty Power. “A debt of gratitude goes out to all the hard work and commitment of our Liberty Power team. It’s the collective achievements of our team members, channel partners, business partners and, of course, our customers that make our company what it is today.”

Liberty Power continues to strengthen its operation, with year-over-year revenue growth over the past decade. The company currently serves well over 200,000 customers across 14 states and 50 utilities.

About Liberty Power
Headquartered in Fort Lauderdale, Florida, Liberty Power is the largest independent retail electric supplier in the United States based on 2015 DNV GL rankings of electric retailers. The company is also the first minority-owned supplier with a national footprint, and the largest Hispanic-owned energy company in the United States according to HispanicBusiness Inc. Liberty Power provides large and small businesses, government agencies and residential customers with competitively-priced electricity and exceptional customer service.

For more information on Liberty Power, please visit www.libertypowercorp.com

Liberty Power is a registered trademark of Liberty Power Corp. LLC, whose subsidiaries are certified and licensed to provide retail electric service by the PUC / PSC of CA, CT, DC, DE, IL, ME, MD, MA, MI, NJ, NY, OH, PA, RI, TX and VA.

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CONTACT:
Tim LoCascio, (954) 598-7063
tlocascio@libertypowercorp.com

Liberty Power Bright Horizons Scholarship Program Announces Winners

Liberty Power and United States Hispanic Chamber of Commerce Foundation award $20,000 for education to the country’s leading STEM students

From left to right: Nina Vaca, USHCC Foundation Chairman; Khiana Lowe, third place Bright Horizons Scholarship recipient; and Tim LoCascio, Director of Marketing at Liberty Power.

From left to right: Nina Vaca, USHCC Foundation Chairman; Khiana Lowe, third place Bright Horizons Scholarship recipient; and Tim LoCascio, Director of Marketing at Liberty Power.

Ft. Lauderdale, Florida – September 23, 2015 – Liberty Power, the nation’s largest independent retail electricity supplier, is proud to announce the three winners of its third annual Liberty Power Bright Horizons Scholarship program. Established in 2013, the scholarship is a collaborative effort between Liberty Power and the United States Hispanic Chamber of Commerce (USHCC) Foundation. The two organizations came together and awarded three college students a collective $20,000 during the USHCC National Convention which took place September 20 – 22 in Houston, Texas.

“It’s been a pleasure working with Liberty Power on the Bright Horizons Scholarship. The USHCC Foundation upholds the value of education, recognizing that learning encourages the innovative thinking that leads to entrepreneurship. We are proud to make a difference in the lives of young people through this scholarship,” said USHCC Foundation Chairman Nina Vaca.

The Bright Horizons Scholarship is for college students studying science, technology, engineering and mathematics (STEM) with an interest in pursuing a career in energy and the environment.

The grand prize, a $10,000 scholarship, was awarded to Erin Adkins-Oury, who is earning her undergraduate degree in construction engineering technology from The University of Southern Mississippi.

When I received the phone call letting me know I was one of the three winners, I was completely overwhelmed and got choked up on the phone,” said Mrs. Adkins-Oury. “Since more than 40% of all energy consumption in the U.S. is used by residential and commercial buildings, I knew I wanted an education that would lead to a career where I could impact this statistic by doing my part to reduce the carbon footprint of the our man-made surroundings.”

The $6,000 scholarship was awarded to Cliff Weitzman, an undergraduate student at Brown University, who is majoring in renewable energy innovation – a major he helped design.

“I was ecstatic to hear I was a Liberty Power Bright Horizons Scholarship winner. A simple thank you cannot convey the magnitude of the gratitude I feel,” said Mr. Weitzman. “I’ve always been fascinated by energy transformation and the idea that we are able to harness energy. I believe that through innovations in renewable energy I will be able to elevate the collective quality of life.”

Khiana Lowe was awarded the $4,000 scholarship. She is earning her undergraduate degree in civil engineering at Stanford University.

“It was exciting to attend the USHCC National Convention and the meet the other students,” said Ms. Lowe. “Winning the Liberty Power Bright Horizons Scholarship reminded me of the value of my network and support system that have been with me throughout my educational and professional exploration of engineering.”

This year’s winners were chosen by a selection committee comprised of business leaders and policymakers within the energy industry; last year’s Bright Horizons grand prize winner, Blane Wilson; and a collective vote from Liberty Power employees. The three winners were honored by Tim LoCascio, Liberty Power’s Director of Marketing and Bright Horizons Program Director, along with Nina Vaca, during the annual convention’s closing gala on September 22.

“Our Bright Horizons scholarship winners raise the bar every year with their excitement and passion for change in the energy and the environmental sectors,” said Mr. Hernandez. “Education is the cornerstone for success and Liberty Power’s partnership with the USHCC Foundation provides the ability to help power the educational dreams of the next generation.”

The fourth annual Liberty Power Bright Horizons Scholarship application period will re-open in the spring of 2016.

About Liberty Power

Headquartered in Fort Lauderdale, Florida, Liberty Power is the largest independent retail electric supplier in the United States based on 2014 KEMA rankings of electricity retailers. The company is also the first minority-owned supplier with a national footprint, and the largest Hispanic-owned energy company in the United States according to Hispanic Business. Liberty Power provides large and small businesses, government agencies and residential customers with competitively-priced electricity and exceptional customer service.

For more information on Liberty Power, please visit www.libertypowercorp.com

About the United States Hispanic Chamber of Commerce
Founded in 1979, the USHCC actively promotes the economic growth and development of Hispanic entrepreneurs and represents the interests of nearly 3 million Hispanic-owned businesses in the United States that generate $465 billion annually. It also serves as the umbrella organization for more than 200 local Hispanic chambers in the United States and Puerto Rico. For more information, please visit www.ushcc.com.

About the United States Hispanic Chamber of Commerce Foundation
The USHCC Foundation is committed to giving Hispanic entrepreneurs life-long learning by developing and implementing initiatives and educational campaigns to awaken and nurture their entrepreneurial spirit. The Foundation leverages corporate and public support to ensure that existing and aspiring Latino entrepreneurs gain access and achieve success in the world of business. Please visit www.ushccfoundation.org for more information on the USHCC Foundation.

Liberty Power is a registered trademark of Liberty Power Corp. LLC, whose subsidiaries are certified and licensed to provide retail electric service by the PUC / PSC of CA, CT, DC, DE, IL, ME, MD, MA, MI, NJ, NY, OH, PA, RI, TX and VA.

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CONTACT:

Tim LoCascio, (954) 598-7063
tlocascio@libertypowercorp.com

 

Phone Scam Message

Phone Scam Alert! Liberty Power has received reports from several customers regarding a phone scam that tries to trick you into making an unnecessary bill payment. The scammers are telling customers their electric bill is overdue and their service will be disconnected unless an immediate payment is made via a prepaid debit card. If you receive a call with this request, please do not give them any money.

Please contact Liberty Power immediately at 1-866-769-3799 if you’ve received a call similar to this and provided financial information to the scammer during the call. Our office is open Monday through Friday from 9:00 am to 8:00 pm and on Saturday and Sunday from 10:00 am to 6:00 pm EST.

“How can I identify a Liberty Power call?”
Before any service disconnection can take place, Liberty Power is required to send a written notice to any customer in danger of having their service shut off. After the notice has been sent, customers will receive a follow-up phone call from one of our collections account representatives.

There are a few ways you can verify the legitimacy of a call from a Liberty Power collections account representative:

  1. It’s always a good idea to check your caller ID. All Liberty Power calls will show up with either our company name or our main phone number: 866-769-3799.
  2. Here are four pieces of information only a Liberty Power rep would know about your account. Ask them to verify any two of these four options to ensure you can trust them:
    • Your service address
    • Your billing address
    • The invoice number and dollar amount their call is in reference to
    • Your utility account number/utility meter number/ESI
      (These are all the same, but different terms are used in different states)

     

  3. Ask the rep to send you a test email.  All Liberty Power email addresses are first initial, last name@libertypowercorp.com. Ex.: jsmith@libertypowercorp.com
  4. If one of our representatives calls and is unable to reach you, they will leave you a detailed voicemail with their name and a call back number including their direct extension.

Our customers are our number one priority. We apologize for any inconvenience you may have experienced. We are investigating this scam and doing everything we can to stop it.

Liberty Power has been a Better Business Bureau (BBB) Accredited Business since 2007. We have an A+ rating. This means we are dedicated to resolving all consumer complaints. We are 100% committed to making every experience your best experience.

Liberty Power Ranks Second on J.D. Power Retail Electric Provider Residential Customer Satisfaction Study

Liberty Power recognized in Illinois for its overall residential customer satisfaction

Ft. Lauderdale – August 13, 2015 – Liberty Power, the nation’s largest independent retail electricity supplier, announced today it holds the number two position in overall residential customer satisfaction in the state of Illinois, according to the J.D. Power 2015 Retail Electric Provider Residential Customer Satisfaction StudySM. Based on a 1,000-point scale, Liberty Power received an index score of 718 as well as the highest Power Circle Rating.

This annual study assesses the satisfaction amid residential customers’ retail electric providers in nine states. The five key factors that are surveyed include price, communications, corporate citizenship, enrollment/renewal, and customer service.

Liberty Power continues to remain focused on delivering exceptional customer service through operational excellence. In 2015, 99.9% of customer bills were accurate and 98.1% of all customer accounts were enrolled on time. Its customer care representatives have an average of 11.8 years of customer care experience, and so far this year, 89.3% of customer issues were resolved on the first call.

“It’s a humbling experience to be recognized by our customers. Together with our team members, they have been, and always will be, our number one priority,” said David Hernandez, CEO and co-founder of Liberty Power. “This study is a great tool for letting us know we’re on the right track.”

With the exception of Texas1 , the satisfaction rating in the seven other states is 632. This is a six-point increase from last year’s study. Notably, Liberty Power’s overall satisfaction rating was 86 points higher than the average. The states included in the study are Connecticut, Illinois, Massachusetts, New Jersey, New York, Ohio and Pennsylvania. Maryland was not ranked this year due to an insufficient sample size.

This year’s Retail Electric Provider Residential Customer Satisfaction Study is based on online interviews from more than 21,000 residential retail energy customers of the 86 ranked electric retail providers in nine states regarding their experiences with their provider. Interviews took place between August 2014 and June 2015. Due to sample size, Liberty Power was not ranked in the other states.

1 Texas retail electric provider residential customer satisfaction measurement includes an additional factor, billing & payment.

About Liberty Power
Headquartered in Fort Lauderdale, Florida, Liberty Power is the largest independent retail electricity supplier in the United States based on 2014 DNV GL rankings of electric retailers. The company is also the first minority-owned supplier with a national footprint, and the largest Hispanic-owned energy company in the United States according to HispanicBusiness Inc. Liberty Power provides large and small businesses, government agencies and residential customers with competitively-priced electricity and exceptional customer service.
For more information on Liberty Power, please visit www.libertypowercorp.com

Liberty Power is a registered trademark of Liberty Power Corp. LLC, whose subsidiaries are certified and licensed to provide retail electric service by the PUC / PSC of CA, CT, DC, DE, IL, ME, MD, MA, MI, NJ, NY, OH, PA, RI, TX and VA.

 

Liberty Power Partners with the United States Hispanic Chamber of Commerce Foundation for Third Annual Liberty Power Bright Horizons Scholarship Awards

Scholarship program to award three college students a collective $20,000 for education

Ft. Lauderdale – May 14, 2015 – Liberty Power, the nation’s largest owner-operated retail electric supplier, is proud to announce the launch of the third annual Liberty Power Bright Horizons Scholarship. The scholarship is an ongoing collaboration between Liberty Power and the United States Hispanic Chamber of Commerce (USHCC) Foundation. This partnership is focused on providing a collective $100,000 in scholarships over the course of five years to eligible college students pursuing science, technology, engineering and mathematics (STEM) education with an interest in seeking careers in the fields of energy or the environment.

“Virtually every moment of every day our lives are impacted by science, technology, engineering and mathematics,” said David Hernandez, co-founder and CEO of Liberty Power. “The aim of the Bright Horizons Scholarship is to encourage and support a diverse group of students to pursue STEM education. Ultimately, we hope these bright young minds will fuel the U.S. economy and improve our quality of life in the future.”

Established in 2013, this year the Bright Horizons Scholarship will award a total of $20,000 in the form of three scholarships valued at $10,000, $6,000, and $4,000. The winners of the 2015 Bright Horizons Scholarship will be announced at the USHCC National Convention on September 20-22 in Houston, Texas.

“The Bright Horizon’s Scholarship is a wonderful vessel for the USHCC Foundation and Liberty Power to support the educational endeavors of some of this country’s brightest and most promising students,” said USHCC Foundation Chairman, Nina Vaca. “The world around us is filled with constant change, but as long as we continue to place a priority on higher education, we are helping to prepare our students today to meet the challenges of tomorrow.”

Students who are currently studying STEM at an accredited two or four-year university with an interest in the field of energy or the environment are welcome to apply by July 15, 2015.

For more information and to apply for the Bright Horizons Scholarship program, please visit: www.libertypowercorp.com/scholarship

About Liberty Power
Headquartered in Fort Lauderdale, Florida, Liberty Power is the largest completely independent, privately-held retail electric supplier in the United States based on 2014 DNV GL rankings of electric retailers. The company is also the first minority-owned supplier with a national footprint, and the largest Hispanic-owned energy company in the United States according to Hispanic Business. Liberty Power provides large and small businesses, government agencies and residential customers with low-cost electricity and exceptional customer service.
For more information on Liberty Power, please visit www.libertypowercorp.com

About the United States Hispanic Chamber of Commerce Foundation
The USHCC Foundation is committed to giving Hispanic entrepreneurs life-long learning by developing and implementing initiatives and educational campaigns to awaken and nurture their entrepreneurial spirit. The Foundation leverages corporate and public support to ensure that existing and aspiring Latino entrepreneurs gain access and achieve success in the world of business.

For more information on the USHCC Foundation, please visit www.ushccfoundation.org
About the United States Hispanic Chamber of Commerce
Founded in 1979, the USHCC actively promotes the economic growth and development of Hispanic entrepreneurs and represents the interests of nearly 3 million Hispanic-owned businesses in the United States that generate $465 billion annually. It also serves as the umbrella organization for more than 200 local Hispanic chambers in the United States and Puerto Rico.

For more information on the USHCC, please visit www.ushcc.com.

Liberty Power is a registered trademark of Liberty Power Corp. LLC, whose subsidiaries are certified and licensed to provide retail electric service by the PUC / PSC of CA, CT, DC, DE, IL, ME, MD, MA, MI, NJ, NY, OH, PA, RI, TX and

Liberty Power CEO Participates in The NYC Energy Marketing Conference

David Hernandez, CEO, to speak about the future of energy marketplace

Ft. Lauderdale, Florida – February 27, 2015 – Liberty Power, the nation’s largest owner-operated retail electric supplier, today announced David Hernandez, co-founder and CEO, will participate on an interactive panel at The NYC Energy Marketing Conference for Retailers.

The third semi-annual NYC Energy Marketing Conference takes places on March 3rd at The Hotel Pennsylvania in New York City. Hundreds of energy companies, vendors, suppliers and marketers in the competitive energy field will gather together to network and learn more about the industry. The day of panels feature more than 40 energy industry experts and 30 leading service providers. The theme of the conference is “The REP of the Future” and focuses on how retail energy providers (REP) can continue to flourish using innovative sales and marketing techniques.

Mr. Hernandez will take part in the conference’s feature panel, CEO Roundtable: The Future. He is part of a group of competitive energy industry leaders and CEOs who will speak on the three interactive panels at the conference. This is the third time Liberty Power has participated in a panel at The NYC Energy Marketing Conference. Past speakers from the energy supply company have included Rana Ghosh, Vice President of Commercial and Industrial Sales, and Tim LoCascio, Director of Marketing.

“It’s a privilege for Liberty Power to be able to participate as a panel speaker at The NYC Energy Marketing Conference for the third consecutive conference,” said Mr. Hernandez. “We all have the same goal of satisfying our customers’ electricity needs. This conference is a great forum for leaders in the industry to come together and share ideas, best practices and create impactful connections.”

New York is where Liberty Power first established itself as an energy services company (ESCO) in 2001. The company continues to serve both residential and commercial customers in New York, offering long-term fixed-rate contracts that provide price protection and budget certainty.

About Liberty Power

Headquartered in Fort Lauderdale, Florida, Liberty Power is the largest completely independent, privately-held retail electric supplier in the United States based on 2014 DNV GL rankings of electric retailers. The company is also the first minority-owned supplier with a national footprint, and the largest Hispanic-owned energy company in the United States according to Hispanic Business. Liberty Power provides large and small businesses, government agencies and residential customers with low-cost electricity and exceptional customer service.

For more information on Liberty Power, please visit www.libertypowercorp.com

About
The NYC Energy Marketing Conference
The mission of the NYC Energy Marketing Conference is to provide the competitive energy industry with exciting conferences in premium locations at very affordable prices. The goal of the conference is to bring together hundreds of energy companies, utilities, marketers, vendors and suppliers in the competitive energy industry to network and learn more about our industry.

For more information, please visit http://www.energymarketingconferences.com/.

Liberty Power is a registered trademark of Liberty Power Corp. LLC, whose subsidiaries are certified and licensed to provide retail electric service by the PUC / PSC of CA, CT, DC, DE, IL, ME, MD, MA, MI, NJ, NY, OH, PA, RI, TX and VA.

The Liberty Power Way

Humble. Hungry. Smart. These three words are at the core of our unique culture. But what do they really mean in daily practice? The 29 Fundamentals that make up the Liberty Power Way provide the answer to that question. They define how we relate to our clients, each other, and even our suppliers. They’re who we are, and they’re what drives our extraordinary success.

  1. Do the right thing. Integrity is not about convenience. It’s an unwavering commitment to do the right thing in every action we take and in every decision we make, even when no one’s looking. Make decisions that build strong, trusting relationships.
  2. Demonstrate humility. Our own egos and personal agendas must never get in the way of doing what’s best for the team. Everyone has something he/she can teach us. Be curious about others’ perspectives and open to others’ solutions. Make sure every decision is based solely on what will best advance our team goals.
  3. We’re a team and we depend on each other for success. Everything you do affects someone else, and usually many others. Consider how your actions impact your teammates. Look for opportunities to assist them, and be willing to ask for help as well. Where appropriate, engage others for more complete and effective solutions. Over-communicate.
  4. Honor commitments. Our customers are counting on us, and we’re counting on each other. Do what you say you’re going to do, when you say you’re going to do it. If a commitment can’t be fulfilled, notify others the minute you know this, and agree upon a new commitment to be honored.
  5. Practice blameless problem-solving. Blame has no place in a high-performance organization. Fix mistakes by focusing on solutions, not on whose fault it was. Processes fail, not people. Learn to ask questions that begin with “What” and include the word “I” such as “What can I do to fix this problem?” Use these situations to learn, and then apply that learning by improving our processes to reduce the likelihood of repeating the same mistake. Get smarter with every mistake.
  6. Listen generously. Truly listening is more than simply “not speaking.” It’s giving your undivided attention to the needs and priorities of others. Set aside your own judgments and pre-conceived notions. Listen with care and with empathy. Most importantly, listen to understand.
  7. Speak straight. Speak honestly in a way that “forwards” the action. Make clear and direct requests. Say what you mean. Be willing to surface ideas or take positions that may result in conflict when it’s necessary to reach our goals. While it’s imperative to be mindful of the way in which our message is delivered, only the truth allows us to understand with the clarity necessary for success.
  8. Be for each other. Support each other’s success. Operate from the point of view that we’re all in this together and that any one of us can’t win at the expense of someone else or the team. Look for each other’s greatness and provide rigorous support when needed, including honest and direct feedback.
  9. Celebrate success. Catching people doing things right is more effective than catching them doing things wrong. Build people up by giving meaningful (timely, specific, impactful) acknowledgement and appreciation, and by celebrating both individual and team successes.
  10. Work from the assumption that people are good, fair, and honest. Operate from the assumption that people are good, and that the intent behind their actions is positive. Faith and trust create better relationships and generate better results than do doubt and cynicism. Act out of this belief.
  11. Practice transparency. With appropriate respect for confidentiality, share information freely. The more people know, the better we can work together to build effective solutions. Practice open and honest communication with our customers as well as your teammates. Stand behind everything you say or do.
  12. Be quick to ask and slow to judge. There’s always more to the story than you think. Learn to ask questions and gather the facts before jumping to conclusions and making judgments. Be curious about what other information might yield a more complete picture.
  13. Make quality personal. We don’t do good, we do great. Take pride in the quality of everything you touch and everything you do. From the way you price a product to the way you answer the phone, from the way you call on a customer to the way you fill out paperwork, always ask yourself, “Is this my best work?” Remember that everything you touch has your signature. Sign in bold ink.
  14. Walk in your customers’ shoes. We all exist to serve our customers, whether they’re internal ones or external ones. Understand your customers’ world. Know their challenges and frustrations. The better you understand them, the more effectively you can anticipate and meet their needs.
  15. Embrace change. Nothing stays the same, thankfully. Change creates energy and excitement. Be inspired by both the challenges and the possibilities that change brings. The better and faster we are at adapting to change, the stronger and more successful we become as a company.
  16. Have a bias for action. Operate with a sense of urgency to get things done so we can get on to the next thing. Completion creates energy. Learn to identify key information that’s necessary for smart decision-making. Gather the relevant facts and evaluate your options thoroughly, and then get moving. Act decisively.
  17. Be resourceful. Find a way to get it done. People come to us when they have a problem they can’t solve themselves. They don’t care about our policies and procedures, nor are they interested in our excuses. Use the tools you have until you get the tools you need. Take ownership, and see that it gets done — somehow, someway.
  18. Be performance-driven. We appreciate effort, but we reward and celebrate results. Set challenging goals, and then go after them with massive action. Don’t shy away from numbers or accountability. Metrics are the best tools we have to help us understand how we’re doing and how we can improve our performance. Hold yourself accountable for achieving results.
  19. Look ahead and anticipate. Be better prepared by anticipating future needs and addressing them today. Avoid the mistakes that come from last-minute actions.
  20. “Bring it” every day. While skill, talent, and knowledge are necessary for producing good results, passion is the energy that fuels extraordinary performance. Passion comes from understanding the value of what we do. Approach every day with energy, focus, and enthusiasm. Be fully engaged.
  21. Be responsive. Our customers expect us to respond to their questions and concerns quickly. Whether it’s in person, on the phone, or by email, be a fanatic about response time. Getting back to people promptly, including your internal customers, is one way to demonstrate your passion for quality.
  22. Think and act like an owner. Learn to ask yourself, “What would I do if this were my company? What would I do if this were my own money? Will this help the company to succeed?”
  23. Continuously improve everything you do. Constantly evaluate and re-evaluate every aspect of your job. Don’t be satisfied with the status quo. The most successful people and organizations are in a never-ending pursuit of improvement. Demonstrate a commitment to lifelong learning.
  24. Set and ask for expectations. We judge situations not by what happens, but rather by how they compare to what we expected to happen. Nearly every misunderstanding can be traced to a difference in expectations. Repeat back what’s been delegated to ensure both clarity and agreement. Learn to create mutually understood expectations in every situation.
  25. Communicate to be understood. Know your audience. Write and speak in a way that they can understand. Learn to recognize various communication styles and be versatile by adjusting your style to achieve maximum effectiveness. Where appropriate, avoid the use of internal lingo, acronyms, and jargon. Use the simplest possible explanations.
  26. Problems are nothing more than unanswered questions. Good questions help to illuminate a path to solve even the most vexing of problems. Learn to ask yourself, “What information is missing, that if I knew this, the best course of action would become self-evident?”
  27. Have a bias for structure and rebar. Look to create systems and processes that support our ability to perform with consistency. Strong processes are the foundation of organizational effectiveness.
  28. Change your state of mind to create different results. Your state of mind determines the “stories” you tell yourself. These stories create beliefs that either limit or empower you. Change your “state” to create the opportunity for maximum performance.
  29. Keep things fun. While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Keep perspective. Be light-hearted and smile.

Why 90% of Michigan Residents are Paying Too Much for their Energy Bill

David Hernandez, co-founder and CEO of Liberty Power, was on WJR 760AM’s Frack Beckmann show in Detroit to discuss electric choice in Michigan – or the lack thereof.

You can listen to the entire podcast  here.

In Michigan, only a few lucky customers can take control of their electricity supply options. The rest are stuck with the utility. Michigan used to be a fully open market where everyone could shop. In 2008, a bill (HB 5524) – that was heavily-backed by the local electric utilities – capped the amount of electricity that could be served by alternative energy suppliers like Liberty Power to just 10%.

The 10% cap was reached in both DTE and Consumers in less than 12 months after the bill was passed. Today, you can go to the utilities’ websites (Consumers Energy; Detroit Edison) and see that there are over 11,000 enrollments “in the queue,” meaning customers on the waiting list, hoping either someone on the cap goes out of business – perhaps moves to a neighboring state where electricity rates are lower – or new legislation is passed. Until then, Michigan law is holding them hostage.

And these 11,000 enrollments on the waiting list are customers that have actually signed legal agreements with an alternative energy supplier and went through the process to get on the wait list. The magnitude of demand for energy choice is Michigan is actually much, much greater.

In a statewide poll in the spring of 2013, 82 percent of Michigan homeowners and businesses should be able to select their electric company, just as they choose their phone and natural gas providers.

There is good reason too. Since 2008, the same year the 10% cap was put in place, electric rates nationwide have risen 2.7% nationally. Rates in Michigan have jumped by more than 26% ─ nearly 10 times the national average.

According to the U.S. Energy Information Agency, Michigan families and job makers who filled the state’s 10% competition cap in 2009 have already saved $350 million.

There have been a number of legislative efforts over the years to increase the cap. The most recent legislation is House Bill 5184, sponsored by Representative Mike Shirkey (R) which would eliminate the cap altogether so everyone can shop.

As a voter, contact your legislators – your local legislator, Governor Snyder, Senate Majority Leader Meekhof, and House Majority Leader, Bolger. Write them, call them, email them and let them know that you want electric choice in Michigan.

Liberty Power is a part of Energy Choice Now, an organization that that has been advocating for electric choice in Michigan for quite some time. If you want to learn, go to their website http://ecnmichigan.com/.

Phone Scam Alert

ID-fraud-infographic GD fraud

Liberty Power has received reports from customers regarding scams that trick customers into purchasing a gift card or money pack in order to pay a Liberty Power bill. Scammers may also try to trick customers into making an unnecessary bill payment. The scammer will claim the customer’s account is past due and payment must be made immediately to avoid service disconnection.

If someone comes to your door or calls you with these kinds of payment requests, please do not give them any money.

Liberty Power will never request that you purchase a gift card in order to pay your bill or keep your service on, and we never use door-to-door reps for collections.

If you receive a Liberty Power bill, here are your methods of payment: a check sent via US Postal Service, by phone with a Customer Care and/or Collections Specialist using your credit card or check-by-phone, or online at http://libertypowercorp.com/billpay using your credit or debit card. Please call Customer Care at 1-866-769-3799 with any questions Monday through Friday from 8:30 a.m. 8:00 p.m. and Saturday and Sunday from 10:00 a.m. to 6:00 p.m. EST.

Please contact Liberty Power immediately at 1-866-769-3799 if you’ve received a call or visit similar to this, and do not provide financial information to the scammer.

“How can I identify a Liberty Power representative?”
Before any service disconnection can take place, Liberty Power is required to send a written notice to any customer in danger of having their service shut off. After the notice has been sent, customers will receive a follow-up phone call from one of our collections account representatives.

There are a few ways you can verify the legitimacy of a call from a Liberty Power collections account representative:

1. It’s always a good idea to check your caller ID. All Liberty Power calls will show up with either our company name or our main phone number: 866-769-3799.

2. Liberty Power does not employ door-to-door reps for collections purposes. If you receive an in-person visit from someone asking for payment for a Liberty Power bill, do not give them any money.

3. Here are four pieces of information only a Liberty Power rep would know about your account. Ask them to verify any two of these four options to ensure you can trust them:

  • Your service address
  • Your billing address
  • The invoice number and dollar amount their call is in reference to
  • Your utility account number/utility meter number/ESI (These are all the same, but different terms are used in different states)

4. Ask the phone rep to send you a test email.  All Liberty Power email addresses are first initial, last name@libertypowercorp.com. Ex.: jsmith@libertypowercorp.com

5. If one of our representatives calls and is unable to reach you, they will leave you a detailed voicemail with their name and a call back number including their direct extension.

Our customers are our number one priority. We apologize for any inconvenience you may have experienced. We are investigating this scam and doing everything we can to stop it.

Liberty Power has been a Better Business Bureau (BBB) Accredited Business since 2007. We have an A+ rating. This means we are dedicated to resolving all consumer complaints. We are 100% committed to making every experience your best experience.

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